Customers have the right to return the products within 14 days after receiving them without giving any reason.
The refund period will expire after 14 days from the day on which customers acquire, or a third party other than the carrier and indicated by customers acquires, physical possession of the products.
If customers want to return the products to us, customers shall send back the products to our warehouse in the same condition in which it was received. There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened, unless the product is found to be defective or broken when it is unpacked)
Please note that an item is not deemed defective just because you do not like it after you receive it or use it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.
*Return processing time: 1-2 business days
*Cost of return：Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned products.
Please note that customer must confirm the return process with our customer service representative Elio(firstname.lastname@example.org) before returning the package. Packages that are returned without confirmation from our customer service representative will not be refunded.
* Please contact us within 90 days after delivery so that we can replace a defective/incorrect item. After 90 days, we will not replace nor refund defective/incorrect items.